We're committed to fair and transparent refund practices for all our users
At Mingley, we understand that sometimes plans change or issues arise. Our refund policy is designed to be fair, transparent, and protect both clients and companions. We review each refund request individually and aim to resolve all cases within 24-48 hours.
Please read this policy carefully to understand when refunds are available, how to request them, and what to expect during the process.
Understanding when refunds are available
If a companion cancels within 24 hours of the booking, you receive a full refund automatically processed within 3-5 business days.
If our platform experiences technical problems that prevent service delivery, we provide a full refund plus a 20% credit for future bookings.
If you report legitimate safety concerns that prevent the booking from proceeding, we issue a full refund after investigation.
If a companion fails to show up without valid reason or prior notice, you automatically receive a full refund plus a 50% credit.
If the service significantly differs from the companion's profile description, you may be eligible for a 50-75% refund based on our investigation.
If both parties mutually agree to end the booking early, you receive a prorated refund for unused time (minimum 2 hours must be completed).
If a companion is more than 30 minutes late without notice, you're eligible for a 25% refund plus extended time or future credit.
If you fail to show up for a confirmed booking without canceling in advance, no refund will be issued.
Cancellations made less than 24 hours before the booking are non-refundable (see Cancellation Policy for details).
Once a booking is completed as agreed, refunds are not available unless there are documented issues reported within 24 hours.
Subjective preferences about personality, conversation style, or general compatibility are not grounds for refunds.
Follow these simple steps
Submit a refund request through your booking page or contact support with your booking reference number.
Explain the reason for your refund request and provide any supporting evidence (photos, messages, timestamps).
Our team reviews your request, may contact both parties, and investigates the circumstances within 24-48 hours.
You'll receive an email with our decision, the refund amount (if approved), and the expected processing timeframe.
Approved refunds are processed to your original payment method. Bank processing times vary (3-10 business days).
Unique situations and how we handle them
Medical emergencies, family emergencies, or natural disasters may qualify for full refunds with appropriate documentation.
Inappropriate behavior, harassment, or policy violations by companions result in full refunds and account suspension.
Premium subscriptions can be canceled anytime. Refunds are prorated based on unused time for annual plans.
Promotional credits and discount codes are non-refundable and cannot be exchanged for cash.
All refunds are processed to the original payment method used for the booking.
Refund requests must be submitted within 7 days of the booking date to be considered.
Bank processing times may vary. Please allow 3-10 business days for refunds to appear in your account.
Abuse of the refund system may result in account suspension or termination.
Our support team is here to help. If you have any questions or need assistance with a refund, please don't hesitate to reach out.