Your privacy matters to us. Learn how we collect, use, and protect your personal information.
At Mingley, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform.
By using Mingley, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices.
Understanding what information we gather
Name, email, phone, DOB
Photos, bio, preferences
Payment methods, transactions
Activity logs, device info
GPS data, IP address
Messages, reviews, feedback
When you create an account, we collect your name, email address, phone number, date of birth, and profile photos. For companions, we additionally collect government-issued ID, address verification, and banking details for payment processing.
We automatically collect information about how you interact with our platform, including IP address, browser type, device information, pages visited, time spent on pages, and search queries.
With your permission, we collect location data to help match you with nearby companions and improve service recommendations. You can control location permissions in your device settings.
We store messages, booking details, and other communications made through our platform for safety, quality assurance, and dispute resolution purposes.
We use your information to create and manage your account, process bookings, facilitate payments, match clients with companions, and provide customer support.
Your data helps us verify identities, conduct background checks, detect and prevent fraud, enforce our terms of service, and maintain platform security.
We use your contact information to send booking confirmations, safety alerts, platform updates, and promotional materials (which you can opt out of at any time).
We analyze usage data to understand user behavior, improve our services, develop new features, and personalize your experience on our platform.
When you book a companion, we share necessary information (name, profile photo, booking details) to facilitate the service. Companions see client information, and clients see companion profiles.
We share data with trusted third-party service providers who help us operate our platform, including payment processors, background check services, cloud hosting providers, and customer support tools.
We may disclose your information when required by law, legal process, court order, or government request, or to protect the rights, property, or safety of Mingley, our users, or others.
If Mingley is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We use industry-standard SSL/TLS encryption to protect data in transit and AES-256 encryption for data at rest. All payment information is processed through PCI-DSS compliant payment processors.
We implement strict access controls, ensuring only authorized personnel can access personal data. All employees sign confidentiality agreements and receive regular security training.
Our systems are continuously monitored for suspicious activity, unauthorized access attempts, and potential security threats. We conduct regular security audits and penetration testing.
We have a comprehensive incident response plan. In the event of a data breach, we will notify affected users within 72 hours and take immediate action to secure your information.
You have the right to access your personal data and request a copy in a machine-readable format. You can download your data directly from your account settings.
You can update your personal information at any time through your account settings. We encourage you to keep your information accurate and current.
You can request deletion of your account and personal data at any time. Some information may be retained for legal compliance, dispute resolution, or safety purposes as permitted by law.
You can opt out of marketing communications at any time by clicking 'unsubscribe' in emails or adjusting your notification preferences in account settings.
We use essential cookies to enable core functionality like authentication, security features, and session management. These cookies are necessary for the platform to function.
We use analytics tools (like Google Analytics) to understand how users interact with our platform. This helps us improve user experience and optimize our services.
We may use cookies for targeted advertising and remarketing campaigns. You can control cookie preferences through your browser settings or our cookie consent tool.
You can control and delete cookies through your browser settings. Note that disabling cookies may affect platform functionality and your user experience.
We retain your information for as long as your account is active or as needed to provide services. You can delete your account at any time from account settings.
Accounts inactive for 2 years may be automatically deleted after notification. You can reactivate your account before the deletion deadline.
Some data must be retained for legal, regulatory, or safety purposes (e.g., transaction records for 7 years for tax purposes, safety incident reports).
Deleted data may persist in backup systems for up to 90 days before permanent deletion. Backup data is encrypted and access-controlled.
Mingley is not intended for users under 18 years of age. We do not knowingly collect information from minors. All users must verify they are 18+ during registration.
If we become aware that we have collected information from a minor, we will immediately delete such information and terminate the account.
If you believe a minor is using our platform, please report it immediately to safety@Mingley.com. We take swift action to investigate and remove underage users.
Your data is primarily stored on servers located in South Africa. We may transfer data to other countries where our service providers operate.
When we transfer data internationally, we use standard contractual clauses, data processing agreements, and ensure adequate protection measures are in place.
For users in the EU/EEA, we comply with GDPR requirements and ensure adequate data protection levels for international transfers.
If you connect social media accounts (Facebook, Google), we may access public profile information as permitted by those platforms. Review their privacy policies for details.
We use third-party payment processors (Stripe, PayPal) who have their own privacy policies. We do not store complete credit card numbers on our servers.
We use analytics services that may collect data about your usage. These services have their own privacy policies governing their use of your information.
California residents can request information about personal data we've collected, including categories of data, sources, purposes, and third parties we share with.
You can request deletion of your personal information, subject to certain exceptions for legal compliance and safety purposes.
You have the right to opt out of the sale of personal information. We do not sell personal information to third parties.
We will not discriminate against you for exercising your CCPA rights, including denying services or charging different prices.
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of material changes via email and through prominent notices on our platform at least 30 days before changes take effect.
Your continued use of Mingley after policy changes indicates acceptance of the updated policy. If you disagree, you may close your account.
You have control over your personal information
Request a copy of all personal information we hold about you
Update or correct inaccurate personal information
Request deletion of your account and personal data
Download your data in a portable format
Unsubscribe from promotional communications
Manage your privacy settings and preferences
We're committed to transparency and protecting your personal information. If you have any questions or concerns, please reach out to our privacy team.