Frequently Asked Questions

We implement industry-leading security measures including end-to-end encryption, multi-factor authentication, regular security audits, and 24/7 monitoring systems. Our infrastructure is compliant with international security standards including ISO 27001 and SOC 2 Type II.

Your personal data is encrypted both in transit and at rest using AES-256 encryption. We follow strict data minimization principles, only collecting what's necessary. We never sell your data to third parties, and you have full control over your information with the ability to export or delete it at any time.

If you notice any suspicious activity, immediately change your password and enable two-factor authentication if you haven't already. Contact our security team at security@Mingley.com or use the 'Report Issue' button in your account settings. We take all reports seriously and investigate within 24 hours.

Yes, we are fully compliant with GDPR, CCPA, and other major data protection regulations worldwide. We conduct regular compliance audits and maintain detailed documentation of our data processing activities. Our privacy policy is transparent and easily accessible, outlining exactly how we handle your information.

We continuously monitor and update our security protocols. Our security team performs quarterly reviews of all systems, and we implement patches and updates as soon as they become available. We also conduct annual penetration testing by third-party security experts to identify and address any vulnerabilities.

In the unlikely event of a data breach, we have a comprehensive incident response plan. We will notify affected users within 72 hours, provide clear information about what data was compromised, and offer immediate remediation steps. We maintain cyber insurance and work with leading forensic firms to investigate and resolve any security incidents.

Every companion undergoes a comprehensive verification process including government-issued ID verification, background checks, reference checks, and video interviews. We use third-party verification services and maintain strict standards to ensure platform safety and authenticity.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure digital payment methods. All transactions are processed through PCI-DSS compliant payment processors with bank-level encryption to protect your financial information.